ON-LINE TICKET ORDERING Terms and Conditions

Privacy Notice

Hutton Rudby Village Hall and the Friends of Hutton Rudby Village Hall do not store any debit or credit card details, and we do not share any bookings or accounts details with any third parties. We respect the rights of our customers and their personal details, and we are in full agreement with the principles outlined in the Data Protection Act. In the interest of honesty and transparency we hope that this privacy notice is clear, concise and informative.

What information do we gather?

We do not store personal information on customers ordering tickets on-line using TICKETSOURCE . Information, including credit card data, is stored on the TICKETSOURCE website on their secure server. Look for the https://…prefix on their web address. Our account administrator has access to contact information to identify ticket purchasers but has no access to credit card information. No information, to which we have access, about an individual customer will ever knowingly be made available by us to third parties without the express consent of the individual.

Payment is handled separately, and securely, by TICKETSOURCE , so these details are never gathered by us and we never have access to them.

How do we process this information, and for what purpose?

At present we require some personal details for a number of reasons.

We need your full name, address and e-mail address so that we are able to send your tickets electronically, so that we can re-issue tickets if anything goes wrong, and so that we can offer refunds if we unfortunately need to cancel a planned event. We also require this information for our own record keeping. We may use these details to send you promotional material about other Friends of Hutton Rudby Village Hall events should you choose not to opt out.

Who will we share this information with?

We do not share the information we collect with any third party apart from TicketSource, who host our ticket sales operation and hold this information for us. They are also subject to the Data Protection Act in the same manner we are.

https://www.ticketsource.co.uk/docs/terms-and-conditions

https://www.ticketsource.co.uk/docs/privacy-policy

https://www.ticketsource.co.uk/docs/cookie-policy

https://www.ticketsource.co.uk/docs/customer-purchase-policy

https://www.ticketsource.co.uk/docs/customer-commitment-statement

How do we protect your information?

We follow the Information Commissioner’s Office’s recommendations for our own data security. TicketSource uses their own security measures to keep your personal banking details safe, including safeguards such as firewalls and data encryption. Please see their privacy policy for more information.

Terms and Conditions

Your use of this website is subject to the following conditions and you should not use this website unless you accept these conditions:
1. The information contained in this website has been prepared solely for the purpose of providing information about performances and making online bookings for these performances.
2. By accessing this site you will be assuming all risks associated with the use of this site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the Friends of Hutton Rudby Village Hall box office site or your access to it.
3. You will only use this website for personal private use.

Conditions of Sale – Cancellation Policy

Tickets cannot be exchanged or money refunded. Once purchased, your ticket/s is/are your responsibility.The Friends of Hutton Rudby Village Hall cannot refund your ticket/s value to you under any circumstances unless we cancel an event out of choice rather than due to circumstances beyond our control.

Data Protection

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. Personal data you give will be used exclusively for providing you with the information or service that you have requested. Once you have booked tickets with The Friends of Hutton Rudby Village Hall box office your details will be held on our database. From time to time we may send you information about The Friends of Hutton Rudby Village Hall and its programme of events. If you do not wish to receive this information, you may choose to opt out at the point of purchasing your tickets by deselecting the appropriate choices. If you wish to correct, update, amend or remove any information held about you or amend your marketing preferences, you may do so at any time by contacting TicketSource on support@ticketsource.co.uk. We do not pass any of your personal data to outside organisations and/or individuals.